Terms of trade

TERMS OF TRADE

1. GENERAL INFORMATION

Biosynergy A / S - Skarø Is
Østerhovedvej 4, Skarø
5700 Svendborg
+45 26814277
m d@skarois.dk
CVR: 26664845

2. PAYMENT
At Skarois.dk you can use the following payment cards: Visa, Visa / Dankort, Mastercard.

The amount will only be deducted from your card when the goods have been shipped. Until then, the money is reserved.

You will receive an email stating that the purchase is completed when the money is withdrawn from your account.

All amounts stated on www.skarois.dk are in DKK and incl. VAT.

We use the highest security in payment solutions when using SSL (Secure Stocket Layer). As long as you browse (look) at the page, there is no encryption, but when you enter your payment information (name, address, credit card number) you enter a secure area.

3. ORDERING
When ordering, the name, address, telephone number and e-mail address must be provided, the form of delivery must be chosen and trading conditions must be accepted before the payment can be completed.

It is possible to make a note of the order, e.g. place of delivery.

4. PACKING
We pack your items in flamingo boxes and add dry ice so the items can stay frozen until 18.00 on the day of delivery. Dry ice must be handled with gloves to avoid frost damage, as it is -75 ℃. The flamingo box is your property after delivery and must not be returned.

5. DELIVERY
Xpressen A / S is responsible for the distribution of all our packages.

The packages are delivered to your front door once a week. It takes place on Thursdays in the period at 08:00 and 18:00, unless otherwise stated when ordering. In some cases (by queue, accident or other), packages can be delivered later than kl. 18.00.

The last deadline for ordering goods is Monday before 14.00 with delivery the following Thursday. In case of holidays, vacations or otherwise, the delivery date will appear on the order confirmation.

Your goods will be delivered as flex delivery, which means that the freight forwarder will place your goods in front of your front door if you are not at home upon delivery.

If you have special wishes for the place of delivery (eg carport, basement shaft, outbuilding, shed or neighbor), this is noted under the item 'note to order' at check-out.

There is delivery to all bridge-fixed islands in Denmark. If you live on a non-bridge-fixed island and want delivery, please contact us and we will investigate whether this is possible.

The delivery fee is DKK 79 regardless of quantity.

Upon delivery, the responsibility for the goods passes to you.

6. CANCELLATION / RIGHT OF WITHDRAWAL
Cancellation of order can be made by e-mail to md@skarois.dk
Cancellation must be made at least 2 days before the delivery date.
You can not cancel by simply refusing to accept goods.

7. COMPLAINTS
Should you experience errors or omissions in the items you have received, we would love to hear from you. We can be contacted at md@skarois.dk or on tel. 26814277 .

Complaints must be made as soon as possible after you receive the goods. This applies both in relation to the receipt of the package and to the contents of the package. That way, we can respond immediately and provide you with a better service.

Items delivered later than kl. 18 and which may be slightly damaged by the extended transport time is of course replaced.

8. CONFIRMATION
Once you have placed an order, we will send you an order confirmation via email immediately.

This confirmation contains the information you have entered when ordering, as well as the items you have ordered. If there are corrections to your order, please contact us at md@skarois.dk

9. PERSONAL DATA POLICY
When you shop at skarois.com, we need the following information

  • Name
  • Address
  • Phone Number
  • Email
  • Payment card

Registration of this information is used exclusively to deliver your orders Your information will be stored for up to two years after delivery of ordered goods. This only happens in case of objections.

Payment card information is stored encrypted by PCI DSS compliance standard. Skarois.dk does not have direct access to these, as they are stored securely by our payment partners.

All information is stored solely to provide you with the best service. They will never be sold or passed on to third parties without your consent.

If you sign up for our newsletter, we will only record the information you enter.

Terms of trade were last updated April 2, 2020

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